Can I change my mind about this policy?

Should you change your mind about this policy, you may cancel your cover within
30 days from the cover start date.

In this case you will receive a full refund of the premium paid, provided that no claim has been submitted and paid under this policy.

Unfortunately, you cannot transfer the cover. 
Any person older than 18 years of age, will need to take out their own cover.

You need to have for us to cover you.

Oracle Insure can only sell insurance to qualifying persons. A qualifying person is someone who:
– Is a Liswati citizen with a Liswati ID number;
– Resident of Eswatini
– Has a Eswatini cellphone number;
– Is 18 years or older.

Motor section- 

New and second hand vehicles: Your motor vehicle must be insured at the retail value for a new vehicle if your vehicle is less than 6 months old. 

Vehicles older then 6 months old must be insured at Market value according to TransUnion (book value).  

Grey Imports (Dubai’s): they will be insured based on a valuation by one of Oracle Insure’s approved appraisers. 

Buildings: Your home must be insured at the insurance replacement value. This value is obtained from your Buildings valuations. 

Contents: Contents must be at the retail value of the item or the purchase price of the item. 

Claim tip: Always use the correct or full value of the item. Oracle will pick up at claims stage that that the full value was not insured and this will mean that your full claim will not be paid as Oracle did not receive the full premium. The correct value is always the current purchase price of the item.

Unfortunately, we cannot insure an item if you don’t have proof of purchase / gifting. We do however accept various documents as proof of purchase i.e. invoice of the item, bank statements proofing payment, valuations or proof of ownership (the box)

Of course!

The joys of technology are that you can instantly update your details.

Anytime you want to make a change just chat to Ora (bottom right corner).

Yes you are for Vehicle Cover.
We know that you are on the go.

For Buildings and Contents, your cover is limited to your Physical address noted on your policy schedule.

Unfortunately, Oracle Insure’s personal cover can only cover items stolen from the risk address noted on the policy schedule.

Without a doubt!

All you have to do is cancel your current insurance policy and when your notice period is over you can sign up with Oracle Insure.

The great thing about Oracle insure is that you don’t have to contact us days or weeks or months in advance to get cover or to sign up.

Once your current insurance is cancelled, you can sign up and get covered within seconds!

Not at all, we don’t need you to fill out or sign any tedious forms!

We are paperless, automated, quick, simple, and affordable, what are you waiting for? Protect what Matters today!

As soon as you’ve submitted any outstanding documents and completed the payment process, you’re covered.

As this is a digital platform you would need to accept the quote once you are comfortable with the conditions and price when it is presented by Ora (our chat BOT) 

If you decide to leave Ora (sign out and come back later), you will have to complete the entire process again

We are an automated system, we don’t require you to fill in a ton of paperwork.

Our friendly bot, Ora,  will ask you all the right questions so we can get to know you better and get you the best price.

All we ask for is:

Motor: 

• Vehicle Invoice 
• Vehicle valuation 
• your ID number. 
• Drivers Licence 
• Tracker certificate
  

Contents: 

• A list of items that you want to cover and value 
• your ID number. 
• Proof of Residence

Buildings

• Building Valuation not older then 3 years. Value of the property 
• your ID number. 
• Proof of Residence